Last Updated: January 1, 2023

1. Return Eligibility

To be eligible for a return, your item must be:

• In its original condition (unused, unworn, and undamaged)
• In the original packaging with tags attached
• Accompanied by proof of purchase (order number or receipt)

The following items are not eligible for return:

• Personalized or custom-made products
• Underwear, swimwear, and pierced jewelry (for hygiene reasons)
• Gift cards
• Final sale items (marked as such on product page)

2. Return Process

To initiate a return:

1. Log in to your account and visit the Order History page
2. Select the item(s) you wish to return
3. Print the prepaid return label and attach it to your package
4. Drop off at any authorized shipping location

For guest purchases, please contact our Customer Service.

3. Refund Timeline

• Processing Time: 3-5 business days after we receive your return
• Refund Method: Original payment method
• Bank Processing: Additional 5-10 business days depending on your financial institution

4. Exchanges

We currently offer exchanges for:

• Size/color changes (subject to availability)
• Defective or incorrect items

To request an exchange, follow the standard return process and include a note specifying your desired replacement.

5. Return Shipping

• Free Returns: We provide prepaid return labels for U.S. orders over $50
• Customer-Paid Returns: For orders under $50, return shipping is deducted from your refund
• International Returns: Customers are responsible for return shipping costs

6. Damaged or Defective Items

If you receive a damaged or defective item:

1. Contact us within 7 days of delivery
2. Include photos of the damage/defect
3. We'll send a replacement or issue a full refund

7. Holiday Policy

Purchases made between November 1 - December 31 may be returned until January 31 of the following year.

8. Questions?

Contact our Customer Service team at [email protected] or call (800) 555-1234.